Shipping Policy

SHIPPING POLICY

TURNAROUND TIME

Most orders containing items listed as “In Stock” will be shipped within 24-48 hours. Orders requiring additional verification, such as security concerns or incorrect information, may necessitate additional processing time. Items labeled as “On Order” or “Out of Stock” typically ship by the estimated ship date mentioned on the product page. Please note that these estimated dates are not guaranteed and are subject to periodic changes. Our customer service representatives monitor backorders daily to ensure prompt shipment of your order.

TRANSIT TIMES

The delivery time of your package primarily depends on the selected shipping carrier and service level.

  • Expedited shipping is guaranteed for 'In Stock' products only.
  • Drop Ships and Backordered items will be shipped as soon as they become available.

When selecting the shipping method, consider that most carriers operate on weekdays and do not work on weekends or major holidays, defining business days as Monday through Friday. For specific delivery estimates, detailed information is usually available on the carrier’s website or by contacting our customer service representatives. As a general rule, UPS transit times are as follows:

  • UPS Next Day Air: Delivered within 1 Business Day
  • UPS 2nd Day Air: Delivered within 2 Business Days
  • UPS 3-Day Service: Delivered within 3 Business Days
  • UPS Ground: Delivered within 3-5 Business Days

*Shipping to an apartment address is at your own risk; CX Mods is not liable for loss or theft.

OUT-OF-STOCK ORDERS

For orders labeled “On Order,” “Call for Availability,” or “Out of Stock,” we will retain your order in our system and ship the item as soon as it becomes available. CX Mods reserves the right to split your order into multiple shipments without notification to expedite delivery. If voluntarily splitting an order due to an out-of-stock item, please inform our sales department before placing the order, and note that additional shipping charges may apply if both shipments do not qualify for free shipping.

BILLING / SHIPPING ADDRESSES

Shipping to an address different from your billing address may require additional verification, leading to processing delays. Allow extra time for order fulfillment when shipping to an alternate address. For questions about order verification, contact our sales department.

DAMAGED / LOST SHIPMENT

If your shipment is damaged or lost in transit, notify our customer service department immediately at sales@cxmods.com. Provide photos of the packaging and damaged part(s), and do not discard any boxes or packaging materials for damage claims. CX Mods is not liable for damage claims denied due to customer negligence.

If you provide an apartment, multi-unit housing complex, or townhome address, CX Mods is not liable for any package(s) not received. Report all damaged or missing parts to CX Mods' customer service within 5 business days of delivery.

TRACKING NUMBERS

Tracking numbers are typically emailed after order processing and shipment. If an item is not “In Stock,” CX Mods may ship it directly from the manufacturer without providing a tracking number. In such cases, contact sales@cxmods.com to request a tracking number.

CONDITIONS OF USE

By visiting or purchasing from CX Mods, you agree to abide by our terms and conditions, including those outlined on this page. Any revisions to our Shipping Policies will be posted on this page and other relevant pages. We reserve the right to modify our Shipping Policies at any time. Continued use of the site following policy revisions constitutes acceptance of and agreement with the changes made. If a different freight company is used, we will not honor warranties or damages caused thereby.